Securus Mobile is a communication platform designed primarily for the correctional industry, allowing friends and family members to stay connected with incarcerated individuals through secure phone and video calls. Operated by Securus Technologies, the service facilitates remote communication between inmates and their loved ones via mobile devices or computers. It combines advanced technology with strict security protocols to ensure calls are monitored and safe. Beyond voice and video calls, Securus Mobile also offers messaging features, account management, and prepaid calling options. The platform is widely used across many correctional facilities in the United States to maintain family bonds and support rehabilitation efforts by enabling easier, regulated communication.
Pros and Cons
Pros:
Convenient way to communicate with incarcerated loved ones remotely.
Supports both voice and video calls for enhanced interaction.
Prepaid account options to manage call expenses easily.
Secure and monitored system to maintain safety and compliance.
User-friendly app interface for quick setup and access.
Multiple payment options including credit cards and online deposits.
Available 24/7, subject to facility rules and restrictions.
Cons:
Calls and video sessions can be costly compared to traditional phone plans.
Availability and functionality vary by correctional facility.
Communication can be interrupted or limited by facility-imposed restrictions.
Account setup and funding can be confusing for first-time users.
Some users report occasional technical issues or connectivity problems.
Privacy is limited due to call monitoring and recording policies.
Key Features
Secure voice calling between mobile devices and correctional facilities.
Video calling options to enhance connection with inmates.
Prepaid accounts with easy funding and management.
Call scheduling and history tracking.
Messaging services for text-based communication where allowed.
Robust security and monitoring to ensure compliance with regulations.
User-friendly mobile app available on iOS and Android.
24/7 customer support to assist with account and technical issues.
Multiple payment methods including credit/debit cards and e-wallets.
Functions
Enable secure phone calls between incarcerated individuals and their contacts.
Provide video call functionality to strengthen personal connections.
Allow account holders to manage balances, payments, and call credits.
Offer messaging where supported, allowing text communication.
Monitor calls for safety and regulatory compliance.
Support customer inquiries and technical troubleshooting.
Provide notifications and alerts for call status and account updates.
Allow call scheduling and call time management according to facility rules.
How to Use Securus Mobile
Click the button "Check All Versions" below to download and install it.
Download the Securus Mobile app from the Apple App Store or Google Play Store.
Create an account using your email address and a secure password.
Verify the incarcerated individual’s facility and inmate ID as required.
Set up your prepaid account by adding funds through accepted payment methods.
Once funded, use the app to initiate voice or video calls to the inmate.
Follow any facility-specific guidelines regarding call times and durations.
Monitor your account balance and add funds as needed to continue calling.
Utilize messaging features if enabled by the correctional facility.
Contact Securus customer support for any issues or questions regarding your account or calls.
Keep the app updated to benefit from the latest features and security improvements.
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